In the event that a requester sends an email message to your personal mailbox that contains additional information to an existing request, you can use the ALVAO Outlook Add-in - Save to Request Log command to save the message to the request log in Alvao directly from Outlook.

Note:

If the sent message does not have a subject, the placeholder text "(no title)" is used for the request title or "(no subject)" for the request's body message. Quotation marks in placeholder texts are not part of strings.

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