OA - Content is rendered outside the taskbar

This article is about product releases

ALVAO Service Desk 10.4 FIX2 and higher

Symptoms

If the Outlook window is moved to another monitor with a different DPI setting, the OA content appears outside the taskbar, sometimes even outside the Outlook window.

Cause

The cause is a bug in the web browser used to render the WA content in OA.

Solution

Workaround

Outlook - File - Options - Optimize for compatibility or upgrade to Windows 11

Steps to reproduce this behavior

Set different DPIs on your monitors.
Move Outlook window with OA to another monitor.

Issue number

T115357ALVAO

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