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Known Issues

This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
SD WA - Request - Transit to status/Send Message - Filling out required Internal target doesn't work (T125578ALVAO)   11.0/FIX2 (2022-06-02)
SD WA - Administration - Processes - Edit state - Required items - Internal target is not available (T125580ALVAO)   11.0/FIX2 (2022-06-02)
AM Agent - SW detection - ends with error: Error 3: The system cannot find the path specified (T125931ALVAO)   11.0/FIX2 (2022-06-02)
ALVAO - ServerSetup/DatabaseDeploy - error "Cannot continue the execution because the session is in the kill state." occurs when upgrading the database on SQL Server 2012 (T126103ALVAO)   11.0/FIX2 (2022-06-02)
AM Console - Software - Assign licences - if a "per core" license is allocated, the dialog for setting the number of allocated licenses is not displayed (T126315ALVAO)   11.0/FIX2 (2022-06-02)
SD - New request from e-mail message - When e-mail has a lot of recipients, request is not created (T126355ALVAO)   11.0/FIX2 (2022-06-02)
AM Console - Licence registry - licence "per core" - the number of licenses is not checked against the number of allocated cores but against the number of allocated items (T126379ALVAO)   11.0/FIX2 (2022-06-02)
AM - Print - error 500 "Sequence contains no matching element" occurs (T126410ALVAO)   11.0/FIX2 (2022-06-02)
SD WA - Loading of Knowledge base takes a long time (T126588ALVAO)   11.0/FIX2 (2022-06-02)
SD WA - Request - Transit to status - Error 'Conversion failed when converting the nvarchar value 'value' to data type int.' when starting approval (T126658ALVAO)   11.0/FIX2 (2022-06-02)
AM Console - Overview of licences and instalations - Licences assigned without reason - column may show wrong values (T126719ALVAO)   11.0/FIX3 (2022-07-07)
Database upgrade takes a long time (T103405ALVAO)   -
SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view (T106198ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
Inventory audits - Web-based asset check - Computers display a different object name (T125295ALVAO)   11.0/FIX2 (2022-06-02)
AM Console - Tables - "Filter Excluding Selection" command may not work for empty values properly (T125435ALVAO)   11.0/FIX2 (2022-06-02)
WA – Requests – Bulk move to another service – Service field – Value cannot be null or empty. Param name: contentPath (T125464ALVAO)   11.0/FIX2 (2022-06-02)
Request - Approving history - Requester manager is not displayed as approver when approved by his substitute (T125883ALVAO)   11.0/FIX2 (2022-06-02)
AM Console - License registry - if a large number of license items are upgraded, the application stops responding (T126015ALVAO)   11.0/FIX2 (2022-06-02)
ALVAO API – ReadColumn – tHdTicketCust – Defined custom field with combination of type int and use the value list property checked – Conversion failed when converting nvarchar value 'Some value' to data type int (T126115ALVAO)   11.0/FIX2 (2022-06-02)
DB - Upgrade to A11.0 - Error: Cannot insert duplicate key in object 'dbo.tLocalization'. (T126332ALVAO)   11.0/FIX2 (2022-06-02)
AM - Objects - Print - Occasionally a blank pdf is generated (T126692ALVAO)   11.0/FIX2 (2022-06-02)
ALVAO - ServerSetup/DatabaseDeploy - print report templates/service catalog is missing in the newly created DB (T126805ALVAO)   11.0/FIX2 (2022-06-02)
AM - Print - By an electronic pen - modal window won't open (T126927ALVAO)   11.0/FIX3 (2022-07-07)
WA: Administration – SD – Services – Settings manager can't see command for New service creation (T126987ALVAO)   11.0/FIX3 (2022-07-07)
AM - Print - Wrong issue date of a handover protocol (T126696ALVAO)   11.0/FIX3 (2022-07-07)
SD WA - Requests - Contact manager does not see the person/account custom columns (T126672ALVAO)   11.0/FIX3 (2022-07-07)
SD - Communication tab - Multiple attachments not showing correctly in starting act (T125034ALVAO)   11.0/SP1 (2022-09-15)
SD - Custom form - ColumnsControl - multiline string items - check of maximum input length works badly (T125077ALVAO)   11.0/SP1 (2022-09-15)
SD WA - Requests displayed multiple times in table (T125084ALVAO)   11.1
SD WA - Request - Communication - Links with target _blank does not open new tab or window (T125344ALVAO)   11.1
SD - New request - Custom form - data field added via DateTimeField behaves unexpectedly (T124076ALVAO)   11.1
WA - Searching in Object tree sometimes doesn't work (T124082ALVAO)   11.1
SD WA - Requests - Detailed log - Wrong order of notification of created request (T126230ALVAO)   11.1
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
WA - Tables - Views - Duplication of views and other unwanted behavior may occur (T121220ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues


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