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Known Issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
WA - Object - Child objects - Slow loading (T134034ALVAO)   11.0/SP1 FIX8 (2023-1-5)
SD - Request - Return to the main solver - Error 500 (String or binary data would be truncated in table 'Alvao.dbo.tAct', column 'sActTo'...) (T134217ALVAO)   11.0/SP1 FIX8 (2023-1-5)
SD - SLA Alerts - When missing, the default SLA Alerts are created by every database upgrade (T134614ALVAO)   11.1
SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view (T106198ALVAO)   11.1
WA - New user gets error "500 - Data at the root level is invalid." when viewing grids (T129246ALVAO)   11.1
AM Console/WA - Print - print preview ends with error: FOR XML could not serialize the data (T132269ALVAO)   11.1
AM Console - Startup error after upgrading from previous versions - "The procedure entry point [...] could not be located in the dynamic link library [...].dll." (T132274ALVAO)   11.1
SD WA - Tickets - Bulk selection - Commands open a blank window in Firefox (T133960ALVAO)   11.1
Database upgrade takes a long time (T103405ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
AM - EHF - Print - Sign method via web - Custom notification template - Variables are not working in the subject (T133515ALVAO)   11.0/SP1 FIX8 (2023-1-5)
ALVAO - Unsuccessful request reopening by e-mail from the requester - Notification goes multiple times (T133744ALVAO)   11.0/SP1 FIX8 (2023-1-5)
Requests - Slow loading (T134025ALVAO)   11.1
WA - Object tree - Slow searching (T134030ALVAO)   11.1
AM Console - Software - License - Cover by license... / Special instalation... - "note" field doesn't accept ENTER (T134033ALVAO)   11.1
AM Console - Overview od licenses and instalations - licenses assigned to computers in " discarded assets" or in the "recycle bin" do not appear in the bottom table (T134049ALVAO)   11.1
AM - Objects - Tree - New object - inconsistency in security between AM Console and WA (T134067ALVAO)   11.1
AM - Database - Stored procedures spMoveNode/spMoveNodes - can't be called under Alvao system user id - permission denied (T134073ALVAO)   11.1
SD - Advanced Workflows - Automatic request creation is skipped if defined on status New when Switch to this status automatically following the first assignment to solver choice is active (T134165ALVAO)   11.1
Alvao.API Class Library - Database.WriteColumn - incompatibilities with version 10.4 (T134446ALVAO)   11.1
WA - New request from service catalogue - SLA on the form - Hint for SLA is not updated after SLA change (T134547ALVAO)   11.1
AM - Configuration Management - shows the assets in the recycle bin in the menus and also in the link diagram (T134580ALVAO)   11.1
SD - New request - Custom form - data field added via DateTimeField behaves unexpectedly (T124076ALVAO)   11.1
WA - Searching in Object tree sometimes doesn't work (T124082ALVAO)   11.1
SD WA - Requests displayed multiple times in table (T125084ALVAO)   11.1
SD WA - Request - Communication - Links with target _blank does not open new tab or window (T125344ALVAO)   11.1
SD WA - Requests - Detailed log - Wrong order of notification of created request (T126230ALVAO)   11.1
AM - Print - By an electronic pen - Date in protocol is not filled in (T128411ALVAO)   11.1
SD - Request - Reopen by requester through an e-mail - Doesn't work when the requester is also member of solver team (T128503ALVAO)   11.1
SD - Request - Approving won't start when the request would be approved automatically by the requester (T129042ALVAO)   11.1
SD WA - Requests - New request - Selecting a service may leads to expanding the Assign section (T129185ALVAO)   11.1
WA - Request templates - SLA disappears from template and scheduled requests are not created if the SLA is removed from the service (T129196ALVAO)   11.1
SD - Requests - Reply to requester - doesn't work with Host requester (T129215ALVAO)   11.1
SD WA - Requests - Approving - When using Message for requester variable multiple times, only the first message is inserted (T129235ALVAO)   11.1
AM - ExportUtil - error (Incorect syntax near the keyword 'from'), when only system columns (with @) are defined (T130229ALVAO)   11.1
WA - Request templates - Field service - Can't search by service key words (T131039ALVAO)   11.1
WA: Requests – Assign to me – Main solver can't take more than 1 request at the time (T131217ALVAO)   11.1
OA/MR - Load message to existing request - if list (MsoListParagraph style) is included, it is possible to lost some data (T131416ALVAO)   11.1
SD - Custom Notifications - Custom DateTime fields are displayed in default SQL format (mon dd yyyy hh:mi[AM|PM]) (T131475ALVAO)   11.1
AM - Import SCIM (AAD) - Folder "Objects loaded from Active Directory" is multiplied (T131609ALVAO)   11.1
Database is not created with default server collation but with Czech_CI_AS (T131673ALVAO)   11.1
SD WA - New request - User with only the main solver role on the service – Assign to me checkbox is disabled (T132067ALVAO)   11.1
AM Console - in some cases, value in the tblNode.txtPath column is not computed after the object name changed (T132084ALVAO)   11.1
SD WA - Main page - Search - Knowledge order does not respect the Display order item (T132188ALVAO)   11.1
SD: New (linked) request form - If the user selects a service where he has no solver permission (he is only a requester), he can choose SLA and assign the request to the solver (T132232ALVAO)   11.1
WA - Request - Requester that is also Subscriber can't use Unfollow requet command (T132282ALVAO)   11.1
SD - SK database - Requests - First response notification not sent (T132400ALVAO)   11.1
AM Console - Child objects / Found objects / List of objects - moving computers with computer sets ends with error "Violation of primary key constraint PK__ftComma..." (T132439ALVAO)   11.1
SD WA - Requests - New request - Displays message "Leave site?" when clicking on the attachment link (T132668ALVAO)   11.1
AM Console - Objects tree - New request - Only the highest parent is linked (T132689ALVAO)   11.1
WA - Views - Share - Can't be used with only the Asset Management license key (T132739ALVAO)   11.1
AM Console - Tools - Lists - Definition of properties... - option "selection only" could be enabled even if "Use the list of another property" is disabled (T132925ALVAO)   11.1
AM WA - My documents - A file with special characters in the name cannot be downloaded (T133006ALVAO)   11.1
WA - Ticket - Email/note - Paste link from clipboard - & is replaced by & and link does not work (T133374ALVAO)   11.1
AM WA: Print - Print document - Wrong transfer date for internal protocols (T133502ALVAO)   11.1
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
WA - Tables - Views - Duplication of views and other unwanted behavior may occur (T121220ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

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