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Known Issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
ALVAO for Outlook - compatibility with New (insider preview) Outlook (T148696ALVAO)   11.1 (2023-04-13)
User provisioning (SCIM) - User attributes are not updated (T146941ALVAO)   11.1 (2023-04-13)
Database upgrade takes a long time (T103405ALVAO)   11.1 (2023-04-13)
SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view (T106198ALVAO)   11.1 (2023-04-13)
WA - New user gets error "500 - Data at the root level is invalid." when viewing grids (T129246ALVAO)   11.1 (2023-04-13)
AM Console/WA - Print - print preview ends with error: FOR XML could not serialize the data (T132269ALVAO)   11.1 (2023-04-13)
AM Console - Startup error after upgrading from previous versions - "The procedure entry point [...] could not be located in the dynamic link library [...].dll." (T132274ALVAO)   11.1 (2023-04-13)
SD WA - Tickets - Bulk selection - Commands open a blank window in Firefox (T133960ALVAO)   11.1 (2023-04-13)
SD - SLA Alerts - When missing, the default SLA Alerts are created by every database upgrade (T134614ALVAO)   11.1 (2023-04-13)
AM WA - Objects - Loading the object detail takes a long time (T138221ALVAO)   11.1 (2023-04-13)
AM - Detections take a long time, manual detections are not processed immediately (T138421ALVAO)   11.1 (2023-04-13)
SD - Request - Running approval process has no approvers (T138794ALVAO)   11.1 (2023-04-13)
AAD User provisioning (SCIM) - Username and email change - attributes are not updated in AM user object (T138852ALVAO)   11.1 (2023-04-13)
AM Console - Tables with objects - columns with properties of type "date" can also display the time (T139435ALVAO)   11.1 (2023-04-13)
AM Console - Moving objects (bulk) - a "String or binary data would be truncated" error is displayed (T139642ALVAO)   11.1 (2023-04-13)
SD - Custom forms - Advanced Workflows - Solver group defined on the first status of the process is not assigned (T140712ALVAO)   11.1 (2023-04-13)
AM Custom Apps: WA - Error 500: SD or AM Custom Apps module is not activated. (T144170ALVAO)   11.1 (2023-04-13)
AM Console - Documents - Edit - shows an error "Non-nullable column cannot be updated to Null" (T144746ALVAO)   11.1 (2023-04-13)
WA - User - Settings - Out of office - My substitute - The length of the string exceeds the value set on the maxJsonLength property (T140714ALVAO)   11.1/FIX1 (2023-05-04)
AM - Detection - the computer is not detected, the detection status is still "no response to date" (T140743ALVAO)   11.1/FIX1 (2023-05-04)
SD - Alvao Audit Log - Log does not contain information about group or user when changing service permissions or SLA (T142571ALVAO)   11.1/FIX1 (2023-05-04)
AM Console - Software - License - Cover by license... - the dialog for selecting a computer/user does not respect the objects security (T142114ALVAO)   11.1/FIX2 (2023-06-01)
AM - ImportUtil / WA - Load CSV - when keyfield NodeId is used could ends with error "input string was not in a correct format" (T142244ALVAO)   11.1/FIX2 (2023-06-01)
Alvao - ImportAD - sometimes import from domain via SSL port (636) does not work (T142261ALVAO)   11.1/FIX2 (2023-06-01)
AM Console - automatic update does not work (T142535ALVAO)   11.1/FIX2 (2023-06-01)
AM - ImportLic - does not import the licence (T142779ALVAO)   11.1/FIX2 (2023-06-01)
Handover protocols - Duplicities (T145053ALVAO)   11.1/FIX3 (2023-07-06)
AM - Detections - a computer in a different time zone may be detected several hours after the request is made (T144876ALVAO)   11.1/FIX3 (2023-07-06)
AM/SD Enterprise API: Update user - substituteId and managerId cannot be set to null (T145944ALVAO)   11.1/FIX4 (2023-08-03)
AM Enterprise API: Objects - Missing inherited properties (T146953ALVAO)   11.1/SP1 (2023-09-14)
Enterprise API: Users - Update (PATCH) - attributes adGuid, adPath, firstName, lastName and sid cannot be updated (T146793ALVAO)   11.1/SP1 (2023-09-14)
AM WS - IIS app pool worker uses 100% CPU and RAM usage is increasing (T146293ALVAO)   11.1/SP1 (2023-09-14)
AM - objects moved to the Recycle bin or another system objects doesn't have the attribute "hidden" (T145097ALVAO)   11.1/SP1 (2023-09-14)
AM - Software - the licence per user does not cover the package components (T143889ALVAO)   11.1/SP1 (2023-09-14)
REST API - Error 500 - The remote name could not be resolved: 'login.microsoftonline.com' (T143132ALVAO)   11.1/SP1 (2023-09-14)
AM - Console/WA - Objects/Child objects - when deleting objects, error "you don't have sufficient permission for the move" is shown (T142345ALVAO)   11.1/SP1 (2023-09-14)
SD - Requests - SLA alerts for solver group are sent to every member of every solver group within the service (T140820ALVAO)   11.1/SP1 (2023-09-14)
REST API - Objects/GET - Choice *Use permissions in the Object Tree* disabled - Only AM Admin can read objects (T154577ALVAO)   11.1/SP1 FIX10 (2024-03-07)
AM - CSV import - some of the automaticaly generated sequence numbers are skiped (T146797ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - Detection - SW detection detail - some files on the hard disk are not displayed (T147337ALVAO)   11.1/SP1 FIX5 (2023-10-05)
Custom Apps: App that cannot be compiled has performance impact (T147352ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM WA - Tables - Czech names of some views (T147702ALVAO)   11.1/SP1 FIX5 (2023-10-05)
SD - Service catalogue - Advanced Workflows - Automatic request creation is skipped if defined on status New when Switch to this status automatically following the first assignment to solver choice is active (T148201ALVAO)   11.1/SP1 FIX6 (2023-11-02)
Advanced Workflows - Required columns - Request is not created (T148298ALVAO)   11.1/SP1 FIX6 (2023-11-02)
Advanced Workflows - Automatic request creation - The request name is set according to the new request form settings for the service (T149224ALVAO)   11.1/SP1 FIX6 (2023-11-02)
ALVAO for Outlook (from AppSource) – Digitally signed e-mail – Can't create new request from this message or save it to the request log (T150182ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - Non-deliverable email - Ticket solver no longer has valid e-mail address - Infinite loop of emails from mail server (T151628ALVAO)   11.1/SP1 FIX8 (2024-01-04)
OA - Recent communication with sender - Error 500 - Deadlock or Timeout expired (T152036ALVAO)   11.1/SP1 FIX8 (2024-01-04)
AM WA - Objects - Properties - Date property value edited via table is displayed as "01. 01. 1900" (T152088ALVAO)   11.1/SP1 FIX9 (2024-02-01)
AM Console - License registry - Edit - License items - Add/Edit - an error "Query timeout expired" is shown (T153507ALVAO)   11.1/SP1 FIX9 (2024-02-01)
SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request (T142931ALVAO)   11.2 (2024-04-11)
AAD User provisioning (SCIM) - Incremental cycle quarantined - The target application returned a response without an 'id' (T147766ALVAO)   11.2 (2024-04-11)
Server Setup/Database deploy - Database upgrade - Not possible with Active Directory authentication methods in the connection string (T148408ALVAO)   11.2 (2024-04-11)
AM Console - Unspecified error - Stream object cannot be read because it is empty, or the current position is at the end of the stream... (T152026ALVAO)   11.2 (2024-04-11)
SD WA - New request - Error 500 - Deadlock or Timeout expired (T152032ALVAO)   11.2 (2024-04-11)
WA - My assets - Assets tab - Date colums show text "Specified cast is not valid" (T152328ALVAO)   11.2 (2024-04-11)
SD WA - Ticket - Communication - Requester and ticket participants don't see messages addressed to the participants (T152640ALVAO)   11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk edit property value is slow (T153621ALVAO)   11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk change of object type is slow (T153623ALVAO)   11.2 (2024-04-11)
SD - Ticket - Resolve - Error 500 - Timeout (T154171ALVAO)   11.2 (2024-04-11)
SD - First reaction is not computed when user has turned off email notifications (T154499ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Child objects - if multiple columns are displayed, table refresh may be slow (T155005ALVAO)   11.2 (2024-04-11)
WA - Grids - Mark all rows - Loading large number of rows can take long time (T155416ALVAO)   11.2 (2024-04-11)
AM Agent - SW detection - does not search files in paths that are more than 260 characters long (T156041ALVAO)   11.2 (2024-04-11)
AM WA - Object tree - expanding tree could be slow, if object security is enabled (T156566ALVAO)   11.2 (2024-04-11)
AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)   11.2/FIX1 (2024-05-16)
SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)   11.2/FIX1 (2024-05-16)
ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)   11.2/FIX1 (2024-05-16)
AM - Object log - some records are displayed only to users with the Asset Management Administrators role (T159410ALVAO)   11.2/FIX3 (2024-07-04)
AM WA - Objects - Print - Handover protocol is not sent when there is a missing connection to SD user (T159730ALVAO)   11.2/FIX3 (2024-07-04)
AM Console - Detection: Detect and evaluate immediatelly - prioritized detections are not loaded "immediately" (T161778ALVAO)   11.2/FIX4 (2024-08-01)
Alvao Service - Sending messages: Error when sending SLA alerts (T163068ALVAO)   11.2/SP1 (2024-09-19)
SD CA - Alvao API - Ticket.Create with IgnoreRights=true fails if the first ticket status is approval (T159749ALVAO)   11.2/SP1 (2024-09-19)
AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)   11.2/SP1 (2024-09-19)
WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)   11.2/SP1 (2024-09-19)
Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)   11.2/SP1 (2024-09-19)
Administration - Periodic alerts - Periodic alert - Properties: Choice "The data table to be attached as a CSV file" enabled - Body contains characters that invalid for text (T165359ALVAO)   11.2/SP1 FIX5 (2024-10-03)
Log - Event: REST API - tickets/{ID}/log - POST - type E-mail - Does not generate email message (T162436ALVAO)   11.2/SP1 FIX5 (2024-10-03)
Tickets - Ticket - Begin approval: Requester approval - Missing images in ticket log (T164424ALVAO)   11.2/SP1 FIX6 (2024-11-07)
Tickets - Ticket - Approval: Current status is removed - Errors can occur (T162210ALVAO)   11.3/RTM (2025-04-10)
ALVAO - Documents - Detail - Objects - handover document is linked to another objects than in the asset table inside the document (T160757ALVAO)   11.3/RTM (2025-04-10)
SD - Request - Automatic transition to status according to approval result not possible on process change without required field (T158201ALVAO)   11.3/RTM (2025-04-10)
Alvao Service - New ticket from message - Recipients in To and Copy are empty - ALVAO has problems in processing these e-mails (T163456ALVAO)   -
SD - Request - Cannot change ticket status after finished approval and behavior change of approval in process status (T158212ALVAO)   -
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
Request created from request template is not automatically assigned to exceptional solver (T135806ALVAO)   11.1 (2023-04-13)
Request - Approval - Custom message template for approvers - no replacement of the OriginalMessageAttachmentList mark (T135737ALVAO)   11.1 (2023-04-13)
AM WA - Objects - Import CSV - value with more than 255 characters - Error: String or binary data would be truncated (T135551ALVAO)   11.1 (2023-04-13)
SD WA - New linked request form - The link cannot be created to the original request when using custom URL form for the service (T135319ALVAO)   11.1 (2023-04-13)
AM WA: Configuration management - Diagram of links - if there are two or more links between objects, only one may be drawn (T135081ALVAO)   11.1 (2023-04-13)
AM Console - shows error "InvalidExpiredRefreshToken" (T135008ALVAO)   11.1 (2023-04-13)
WA - Requests - Multiple action - Not all selected requests are processed (T135813ALVAO)   11.1 (2023-04-13)
ALVAO WA: Service/Object tree - Large number of nodes on one level - Error 500 (Error during serialization or deserialization using the JSON) can be shown (T134881ALVAO)   11.1 (2023-04-13)
AM - Objects - Properties - offers values from object templates (T134855ALVAO)   11.1 (2023-04-13)
SD - Custom notifications - variable [$TicketInfo$] - empty information in the e-mail body (T134799ALVAO)   11.1 (2023-04-13)
SD WA - Knowledge base - editing a knowledge also changes the date of its creation (T134780ALVAO)   11.1 (2023-04-13)
AM - Configuration Management - shows the assets in the recycle bin in the menus and also in the link diagram (T134580ALVAO)   11.1 (2023-04-13)
WA - New request from service catalogue - SLA on the form - Hint for SLA is not updated after SLA change (T134547ALVAO)   11.1 (2023-04-13)
Alvao.API Class Library - Database.WriteColumn - incompatibilities with version 10.4 (T134446ALVAO)   11.1 (2023-04-13)
SD - Advanced Workflows - Automatic request creation is skipped if defined on status New when Switch to this status automatically following the first assignment to solver choice is active (T134165ALVAO)   11.1 (2023-04-13)
SD WA - Select service field - Current service is not selected in the tree (T134123ALVAO)   11.1 (2023-04-13)
WA - Tables - Views - Duplication of views and other unwanted behavior may occur (T121220ALVAO)   11.1 (2023-04-13)
SD - Current news - the order of news is different on the Current news page and the Main page (T135863ALVAO)   11.1 (2023-04-13)
ALVAO - Configuration check - sends unnecessary emails (T144781ALVAO)   11.1 (2023-04-13)
WA - New linked request - Copy values - Objects from the source request are not copied (T135963ALVAO)   11.1 (2023-04-13)
500 error "Status of the request cannot be changed because the request is under approval" after the creation of a request with assign to the solver (T139022ALVAO)   11.1 (2023-04-13)
SD - Ticket link in act does not use WA URL set in Alvao WebApp settings (T138933ALVAO)   11.1 (2023-04-13)
OA/Mobile device - Request - Detail - Links/Objects/Approval tab - Table/Tiles can be loaded only once after refreshing the page (T138832ALVAO)   11.1 (2023-04-13)
SD - Request - Approval event - the read/unread flag setting is not working (T138325ALVAO)   11.1 (2023-04-13)
AM - Objects - Recycle bin - emptying the bin takes a long time (T138217ALVAO)   11.1 (2023-04-13)
AM WA - Object detail - Documents - Cannot show a document that was created via URL link in AM console (T136575ALVAO)   11.1 (2023-04-13)
AM Console - Login via Azure Active Directory - unclear error InsufficientPermissionToLogIn is shown (T136569ALVAO)   11.1 (2023-04-13)
SD - Administration - SLA - Changing SLA will not recompute request deadline (T136432ALVAO)   11.1 (2023-04-13)
AM - Database - Stored procedures spMoveNode/spMoveNodes - can't be called under Alvao system user id - permission denied (T134073ALVAO)   11.1 (2023-04-13)
SD - Request templates - Subquery returned more than 1 value (T136385ALVAO)   11.1 (2023-04-13)
AM Console - Overview of licences and instalations - basic views of the top table do not show the Installations column (T136219ALVAO)   11.1 (2023-04-13)
WA - Administration - Service - Notification settings - If choice Send a custom notification is selected and checkbox for that notification is turned of - system still sends custom notification that can have empty subject and message body (T136065ALVAO)   11.1 (2023-04-13)
SD Custom Apps - New request - OnTicketChanged is invoked (T136019ALVAO)   11.1 (2023-04-13)
AM WA - My assets - The user has no assets (T136001ALVAO)   11.1 (2023-04-13)
WA - Searching in Object tree sometimes doesn't work (T124082ALVAO)   11.1 (2023-04-13)
SD WA - Requests displayed multiple times in table (T125084ALVAO)   11.1 (2023-04-13)
SD WA - Request - Communication - Links with target _blank does not open new tab or window (T125344ALVAO)   11.1 (2023-04-13)
SD WA - Requests - Detailed log - Wrong order of notification of created request (T126230ALVAO)   11.1 (2023-04-13)
AM - Print - By an electronic pen - Date in protocol is not filled in (T128411ALVAO)   11.1 (2023-04-13)
SD - Request - Reopen by requester through an e-mail - Doesn't work when the requester is also member of solver team (T128503ALVAO)   11.1 (2023-04-13)
SD - Request - Approving won't start when the request would be approved automatically by the requester (T129042ALVAO)   11.1 (2023-04-13)
SD WA - Requests - New request - Selecting a service may leads to expanding the Assign section (T129185ALVAO)   11.1 (2023-04-13)
WA - Request templates - SLA disappears from template and scheduled requests are not created if the SLA is removed from the service (T129196ALVAO)   11.1 (2023-04-13)
SD - Requests - Reply to requester - doesn't work with Host requester (T129215ALVAO)   11.1 (2023-04-13)
SD WA - Requests - Approving - When using Message for requester variable multiple times, only the first message is inserted (T129235ALVAO)   11.1 (2023-04-13)
AM - ExportUtil - error (Incorect syntax near the keyword 'from'), when only system columns (with @) are defined (T130229ALVAO)   11.1 (2023-04-13)
WA - Request templates - Field service - Can't search by service key words (T131039ALVAO)   11.1 (2023-04-13)
WA: Requests - Assign to me - Main solver can't take more than 1 request at the time (T131217ALVAO)   11.1 (2023-04-13)
OA/MR - Load message to existing request - if list (MsoListParagraph style) is included, it is possible to lost some data (T131416ALVAO)   11.1 (2023-04-13)
SD - Custom Notifications - Custom DateTime fields are displayed in default SQL format (mon dd yyyy hh:mi[AM|PM]) (T131475ALVAO)   11.1 (2023-04-13)
Database is not created with default server collation but with Czech_CI_AS (T131673ALVAO)   11.1 (2023-04-13)
SD WA - New request - User with only the main solver role on the service – Assign to me checkbox is disabled (T132067ALVAO)   11.1 (2023-04-13)
AM Console - in some cases, value in the tblNode.txtPath column is not computed after the object name changed (T132084ALVAO)   11.1 (2023-04-13)
SD - New request - Custom form - data field added via DateTimeField behaves unexpectedly (T124076ALVAO)   11.1 (2023-04-13)
SD WA - Main page - Search - Knowledge order does not respect the Display order item (T132188ALVAO)   11.1 (2023-04-13)
WA - Request - Requester that is also Subscriber can't use Unfollow request command (T132282ALVAO)   11.1 (2023-04-13)
SD - SK database - Requests - First response notification not sent (T132400ALVAO)   11.1 (2023-04-13)
AM Console - Child objects / Found objects / List of objects - moving computers with computer sets ends with error "Violation of primary key constraint PK__ftComma..." (T132439ALVAO)   11.1 (2023-04-13)
SD WA - Requests - New request - Displays message "Leave site?" when clicking on the attachment link (T132668ALVAO)   11.1 (2023-04-13)
AM Console - Objects tree - New request - Only the highest parent is linked (T132689ALVAO)   11.1 (2023-04-13)
WA - Views - Share - Can't be used with only the Asset Management license key (T132739ALVAO)   11.1 (2023-04-13)
AM Console - Tools - Lists - Definition of properties... - option "selection only" could be enabled even if "Use the list of another property" is disabled (T132925ALVAO)   11.1 (2023-04-13)
AM WA - My documents - A file with special characters in the name cannot be downloaded (T133006ALVAO)   11.1 (2023-04-13)
WA - Ticket - Email/note - Paste link from clipboard - & is replaced by & and link does not work (T133374ALVAO)   11.1 (2023-04-13)
AM WA: Print - Print document - Wrong transfer date for internal protocols (T133502ALVAO)   11.1 (2023-04-13)
WA - Object tree - Slow searching (T134030ALVAO)   11.1 (2023-04-13)
AM Console - Software - License - Cover by license... / Special instalation... - "note" field doesn't accept ENTER (T134033ALVAO)   11.1 (2023-04-13)
AM Console - Overview od licenses and instalations - licenses assigned to computers in " discarded assets" or in the "recycle bin" do not appear in the bottom table (T134049ALVAO)   11.1 (2023-04-13)
AM - Objects - Tree - New object - inconsistency in security between AM Console and WA (T134067ALVAO)   11.1 (2023-04-13)
Alvao Analysis Power BI Report - First response fulfillment - Alvao System is incorrectly listed as first response author (T142336ALVAO)   11.1/FIX1 (2023-05-04)
AM Console - Software - when removing the OEM license, the error "Either BOF or EOF is True or the current record has been deleted" (T140931ALVAO)   11.1/FIX1 (2023-05-04)
Periodic alerts - Alert returning no rows is evaluated every 15 minutes (T143350ALVAO)   11.1/FIX2 (2023-06-01)
AM - ImportAD - Objects - Properties - attribute values of Integer8 type (timestamp) are imported as "System.__ComObject" (T140545ALVAO)   11.1/FIX2 (2023-06-01)
AM WA - Objects - Print - Person handing over/Recipient - Recipient's Location is used for both users when generated (T144011ALVAO)   11.1/FIX3 (2023-07-06)
AM Console - if AAD authentication is used, MS Defender may block AzureLogin.module due to missing digital signature (T144248ALVAO)   11.1/FIX3 (2023-07-06)
SD - Send message/Note - Error 500 - The parameters dictionary contains a null entry for parameter 'type' of non-nullable type (T145072ALVAO)   11.1/FIX3 (2023-07-06)
AM - Import SCIM (AAD) - Folder "Objects loaded from Active Directory" is multiplied (T131609ALVAO)   11.1/FIX4 (2023-08-03)
AM Enterprise API: Objects - Property 'hidden' does not correspond to 'Hidden object' option (T144898ALVAO)   11.1/FIX4 (2023-08-03)
WA - Tables - Error "The JSON request was too large to be deserialized" when trying to display all columns of the table (T148339ALVAO)   11.1/SP1 (2023-09-14)
AM Console - Detection tab - Compare to Asset Registry... - Write changes to tree - the command does not work until automatic update is enabled (T144477ALVAO)   11.1/SP1 (2023-09-14)
AM Console - New detection - if same computer is in the Recycle bin, new detections have a status "computer will not be detected because there are computers with a duplicate name on the network" (T144954ALVAO)   11.1/SP1 (2023-09-14)
AM/SD - New request - Objects field - doesn't display the assets of subordinates (T143958ALVAO)   11.1/SP1 (2023-09-14)
Requests - Slow loading (T134025ALVAO)   11.1/SP1 (2023-09-14)
AM - Detection - HW components are also found in a computer in the Discarded asset (T145120ALVAO)   11.1/SP1 (2023-09-14)
SD: New (linked) request form - If the user selects a service where he has no solver permission (he is only a requester), he can choose SLA and assign the request to the solver (T132232ALVAO)   11.1/SP1 (2023-09-14)
AM WA - Objects - Print - On user - Transfer date is several years in the past (T147089ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - SCCM Detection - Detected version of operating system doesn't contain build number (T146919ALVAO)   11.1/SP1 FIX5 (2023-10-05)
ImportAD - Parallel run - Error: There is already an object named '##tmp' in the database (T146714ALVAO)   11.1/SP1 FIX5 (2023-10-05)
Alvao Service - an error "The DELETE statement conflicted with the REFERENCE constraint "FK_tblFile_FileImageId"" is displayed in the log (T146681ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - Object - Print - Execution Timeout Expired (T150732ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - New request - Non-registered user - If the Name and Surname field is not filled, all values are lost (T151224ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA - User - Settings - Settings backup - Not visible with only AM license key (T150413ALVAO)   11.1/SP1 FIX7 (2023-12-07)
AM - Power BI report - Software usage - shows records with the date "1899-12-30" in the column "Last run" (T149554ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - Custom forms - Date and Datetime fields may not be possible to select (T152377ALVAO)   11.1/SP1 FIX8 (2024-01-04)
WA - Approval - Custom notification - Bit value is represented as 0/1 and not as No/Yes (T152106ALVAO)   11.1/SP1 FIX9 (2024-02-01)
AM WA - Object tables - "date" values may show a different date than on the Properties tab (T155171ALVAO)   11.2 (2024-04-11)
WA - Ticket - Communication - Requester does not see approval results that he approved (T154712ALVAO)   11.2 (2024-04-11)
MS Entra - User provisioning (SCIM) - Attribute Office location is mapped to Other contact attribute (T154480ALVAO)   11.2 (2024-04-11)
DatabaseDeploy (ServerSetup) - create/upgrade database ends with an error "invalid object name vLastEvaluatedSwDetect" (T151634ALVAO)   11.2 (2024-04-11)
WA - Various pages - New - Entity detail is not shown if the entity doesn't fit into the number of displayed items in table/tree (T154311ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Import from CSV - error "Subquery returned more than 1 value" (T151520ALVAO)   11.2 (2024-04-11)
Send or load an e-mail to the Service Desk - Mail message can lose some of the formatted styles (T152233ALVAO)   11.2 (2024-04-11)
SD - New request - Default value of Priority field is not set according to Impact and Urgency (T152594ALVAO)   11.2 (2024-04-11)
AM - EHF - Print - Sign method via web - Custom notification template - Not sending notifications when special characters are in the subject (T151235ALVAO)   11.2 (2024-04-11)
WA - Chrome may incorrectly propose to translate web from different language (T152607ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Properties - Numerical properties can't be set to empty value (T150543ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Administrator can see hidden objects in the tree and in the search results (T145309ALVAO)   11.2 (2024-04-11)
SD - Request - Reopen - Any Guest can reopen request created by other Guests (T142929ALVAO)   11.2 (2024-04-11)
ServerSetup - Installation location - Missing IIS installation - Unknown error (0x80005000) (T46046ALVAO)   11.2 (2024-04-11)
SD - New ticket - .mht attachment - error 500 (T155925ALVAO)   11.2/FIX1 (2024-05-16)
ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)   11.2/FIX1 (2024-05-16)
User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)   11.2/FIX2 (2024-06-06)
Software products library: library upgrade shows an error "Violation of PRIMARY KEY constraint 'PK__#tmpP - The duplicate key value is (69034)" (T162207ALVAO)   11.2/FIX3 (2024-07-04)
Alvao Service - an error "SwLib WS responded with code 0" is shown in the log (T160097ALVAO)   11.2/FIX3 (2024-07-04)
WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)   11.2/SP1 (2024-09-19)
Tickets - Ticket: General tab - Does not show Impact and Urgency (T162610ALVAO)   11.2/SP1 (2024-09-19)
PBI reporting/DB maintenance - Error The identifier that starts with '...' is too long. Maximum length is 128. (T161537ALVAO)   11.3/RTM (2025-04-10)
Objects - Object - Child objects (tab): Analyze in MS Excel Sheet command - Date columns are interpreted with a time part (T165351ALVAO)   11.3/RTM (2025-04-10)
Software - Software licenses - Import from CSV: Assigning and releasing licenses in the same file can lead to an error (T165385ALVAO)   11.3/RTM (2025-04-10)
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)   -
CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)   -
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)   -
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)   -
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)   -
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)   -
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

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