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Known Issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
Database upgrade takes a long time (T103405ALVAO)   11.1 (2023-04-13)
SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view (T106198ALVAO)   11.1 (2023-04-13)
WA - New user gets error "500 - Data at the root level is invalid." when viewing grids (T129246ALVAO)   11.1 (2023-04-13)
AM Console/WA - Print - print preview ends with error: FOR XML could not serialize the data (T132269ALVAO)   11.1 (2023-04-13)
AM Console - Startup error after upgrading from previous versions - "The procedure entry point [...] could not be located in the dynamic link library [...].dll." (T132274ALVAO)   11.1 (2023-04-13)
SD WA - Tickets - Bulk selection - Commands open a blank window in Firefox (T133960ALVAO)   11.1 (2023-04-13)
SD - SLA Alerts - When missing, the default SLA Alerts are created by every database upgrade (T134614ALVAO)   11.1 (2023-04-13)
AM WA - Objects - Loading the object detail takes a long time (T138221ALVAO)   11.1 (2023-04-13)
AM - Detections take a long time, manual detections are not processed immediately (T138421ALVAO)   11.1 (2023-04-13)
SD - Request - Running approval process has no approvers (T138794ALVAO)   11.1 (2023-04-13)
AAD User provisioning (SCIM) - Username and email change - attributes are not updated in AM user object (T138852ALVAO)   11.1 (2023-04-13)
AM Console - Tables with objects - columns with properties of type "date" can also display the time (T139435ALVAO)   11.1 (2023-04-13)
AM Console - Moving objects (bulk) - a "String or binary data would be truncated" error is displayed (T139642ALVAO)   11.1 (2023-04-13)
SD - Custom forms - Advanced Workflows - Solver group defined on the first status of the process is not assigned (T140712ALVAO)   11.1 (2023-04-13)
AM Custom Apps: WA - Error 500: SD or AM Custom Apps module is not activated. (T144170ALVAO)   11.1 (2023-04-13)
AM Console - Documents - Edit - shows an error "Non-nullable column cannot be updated to Null" (T144746ALVAO)   11.1 (2023-04-13)
User provisioning (SCIM) - User attributes are not updated (T146941ALVAO)   11.1 (2023-04-13)
ALVAO for Outlook - compatibility with New (insider preview) Outlook (T148696ALVAO)   11.1 (2023-04-13)
SD - Alvao Audit Log - Log does not contain information about group or user when changing service permissions or SLA (T142571ALVAO)   11.1/FIX1 (2023-05-04)
WA - User - Settings - Out of office - My substitute - The length of the string exceeds the value set on the maxJsonLength property (T140714ALVAO)   11.1/FIX1 (2023-05-04)
AM - Detection - the computer is not detected, the detection status is still "no response to date" (T140743ALVAO)   11.1/FIX1 (2023-05-04)
AM - ImportLic - does not import the licence (T142779ALVAO)   11.1/FIX2 (2023-06-01)
AM Console - Software - License - Cover by license... - the dialog for selecting a computer/user does not respect the objects security (T142114ALVAO)   11.1/FIX2 (2023-06-01)
AM - ImportUtil / WA - Load CSV - when keyfield NodeId is used could ends with error "input string was not in a correct format" (T142244ALVAO)   11.1/FIX2 (2023-06-01)
Alvao - ImportAD - sometimes import from domain via SSL port (636) does not work (T142261ALVAO)   11.1/FIX2 (2023-06-01)
AM Console - automatic update does not work (T142535ALVAO)   11.1/FIX2 (2023-06-01)
AM - Detections - a computer in a different time zone may be detected several hours after the request is made (T144876ALVAO)   11.1/FIX3 (2023-07-06)
Handover protocols - Duplicities (T145053ALVAO)   11.1/FIX3 (2023-07-06)
AM/SD Enterprise API: Update user - substituteId and managerId cannot be set to null (T145944ALVAO)   11.1/FIX4 (2023-08-03)
AM WS - IIS app pool worker uses 100% CPU and RAM usage is increasing (T146293ALVAO)   11.1/SP1 (2023-09-14)
Enterprise API: Users - Update (PATCH) - attributes adGuid, adPath, firstName, lastName and sid cannot be updated (T146793ALVAO)   11.1/SP1 (2023-09-14)
AM - objects moved to the Recycle bin or another system objects doesn't have the attribute "hidden" (T145097ALVAO)   11.1/SP1 (2023-09-14)
AM - Console/WA - Objects/Child objects - when deleting objects, error "you don't have sufficient permission for the move" is shown (T142345ALVAO)   11.1/SP1 (2023-09-14)
REST API - Error 500 - The remote name could not be resolved: 'login.microsoftonline.com' (T143132ALVAO)   11.1/SP1 (2023-09-14)
AM - Software - the licence per user does not cover the package components (T143889ALVAO)   11.1/SP1 (2023-09-14)
SD - Requests - SLA alerts for solver group are sent to every member of every solver group within the service (T140820ALVAO)   11.1/SP1 (2023-09-14)
AM Enterprise API: Objects - Missing inherited properties (T146953ALVAO)   11.1/SP1 (2023-09-14)
REST API - Objects/GET - Choice *Use permissions in the Object Tree* disabled - Only AM Admin can read objects (T154577ALVAO)   11.1/SP1 FIX10 (2024-03-07)
AM - Detection - SW detection detail - some files on the hard disk are not displayed (T147337ALVAO)   11.1/SP1 FIX5 (2023-10-05)
Custom Apps: App that cannot be compiled has performance impact (T147352ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM WA - Tables - Czech names of some views (T147702ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - CSV import - some of the automaticaly generated sequence numbers are skiped (T146797ALVAO)   11.1/SP1 FIX5 (2023-10-05)
Advanced Workflows - Automatic request creation - The request name is set according to the new request form settings for the service (T149224ALVAO)   11.1/SP1 FIX6 (2023-11-02)
SD - Service catalogue - Advanced Workflows - Automatic request creation is skipped if defined on status New when Switch to this status automatically following the first assignment to solver choice is active (T148201ALVAO)   11.1/SP1 FIX6 (2023-11-02)
Advanced Workflows - Required columns - Request is not created (T148298ALVAO)   11.1/SP1 FIX6 (2023-11-02)
ALVAO for Outlook (from AppSource) – Digitally signed e-mail – Can't create new request from this message or save it to the request log (T150182ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - Non-deliverable email - Ticket solver no longer has valid e-mail address - Infinite loop of emails from mail server (T151628ALVAO)   11.1/SP1 FIX8 (2024-01-04)
OA - Recent communication with sender - Error 500 - Deadlock or Timeout expired (T152036ALVAO)   11.1/SP1 FIX8 (2024-01-04)
AM WA - Objects - Properties - Date property value edited via table is displayed as "01. 01. 1900" (T152088ALVAO)   11.1/SP1 FIX9 (2024-02-01)
AM Console - License registry - Edit - License items - Add/Edit - an error "Query timeout expired" is shown (T153507ALVAO)   11.1/SP1 FIX9 (2024-02-01)
AM Console - Tree/Child objects - bulk edit property value is slow (T153621ALVAO)   11.2 (2024-04-11)
AM Console - Tree/Child objects - bulk change of object type is slow (T153623ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Child objects - if multiple columns are displayed, table refresh may be slow (T155005ALVAO)   11.2 (2024-04-11)
SD - Ticket - Resolve - Error 500 - Timeout (T154171ALVAO)   11.2 (2024-04-11)
SD - First reaction is not computed when user has turned off email notifications (T154499ALVAO)   11.2 (2024-04-11)
WA - Grids - Mark all rows - Loading large number of rows can take long time (T155416ALVAO)   11.2 (2024-04-11)
AM Agent - SW detection - does not search files in paths that are more than 260 characters long (T156041ALVAO)   11.2 (2024-04-11)
AM WA - Object tree - expanding tree could be slow, if object security is enabled (T156566ALVAO)   11.2 (2024-04-11)
WA - My assets - Assets tab - Date colums show text "Specified cast is not valid" (T152328ALVAO)   11.2 (2024-04-11)
SD WA - Ticket - Communication - Requester and ticket participants don't see messages addressed to the participants (T152640ALVAO)   11.2 (2024-04-11)
AM Console - Unspecified error - Stream object cannot be read because it is empty, or the current position is at the end of the stream... (T152026ALVAO)   11.2 (2024-04-11)
SD WA - New request - Error 500 - Deadlock or Timeout expired (T152032ALVAO)   11.2 (2024-04-11)
Server Setup/Database deploy - Database upgrade - Not possible with Active Directory authentication methods in the connection string (T148408ALVAO)   11.2 (2024-04-11)
AAD User provisioning (SCIM) - Incremental cycle quarantined - The target application returned a response without an 'id' (T147766ALVAO)   11.2 (2024-04-11)
SD - Request - New event in request log - Reopen - E-mail message created before request resolving will erroneously reopen this request (T142931ALVAO)   11.2 (2024-04-11)
AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)   11.2/FIX1 (2024-05-16)
SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)   11.2/FIX1 (2024-05-16)
ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)   11.2/FIX1 (2024-05-16)
AM - Object log - some records are displayed only to users with the Asset Management Administrators role (T159410ALVAO)   11.2/FIX3 (2024-07-04)
AM WA - Objects - Print - Handover protocol is not sent when there is a missing connection to SD user (T159730ALVAO)   11.2/FIX3 (2024-07-04)
SD CA - Alvao API - Ticket.Create with IgnoreRights=true fails if the first ticket status is approval (T159749ALVAO)   11.2/SP1 (2024-09-12)
AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)   11.2/SP1 (2024-09-12)
WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)   11.2/SP1 (2024-09-12)
Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)   11.2/SP1 (2024-09-12)
SD - Request - Automatic transition to status according to approval result not possible on process change without required field (T158201ALVAO)   11.3/RTM (2025-04-10)
ALVAO - Documents - Detail - Objects - handover document is linked to another objects than in the asset table inside the document (T160757ALVAO)   11.3/RTM (2025-04-10)
SD - Request - Cannot change ticket status after finished approval and behavior change of approval in process status (T158212ALVAO)   -
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
WA - Tables - Views - Duplication of views and other unwanted behavior may occur (T121220ALVAO)   11.1 (2023-04-13)
SD - New request - Custom form - data field added via DateTimeField behaves unexpectedly (T124076ALVAO)   11.1 (2023-04-13)
WA - Searching in Object tree sometimes doesn't work (T124082ALVAO)   11.1 (2023-04-13)
SD WA - Requests displayed multiple times in table (T125084ALVAO)   11.1 (2023-04-13)
SD WA - Request - Communication - Links with target _blank does not open new tab or window (T125344ALVAO)   11.1 (2023-04-13)
SD WA - Requests - Detailed log - Wrong order of notification of created request (T126230ALVAO)   11.1 (2023-04-13)
AM - Print - By an electronic pen - Date in protocol is not filled in (T128411ALVAO)   11.1 (2023-04-13)
SD - Request - Reopen by requester through an e-mail - Doesn't work when the requester is also member of solver team (T128503ALVAO)   11.1 (2023-04-13)
SD - Request - Approving won't start when the request would be approved automatically by the requester (T129042ALVAO)   11.1 (2023-04-13)
SD WA - Requests - New request - Selecting a service may leads to expanding the Assign section (T129185ALVAO)   11.1 (2023-04-13)
WA - Request templates - SLA disappears from template and scheduled requests are not created if the SLA is removed from the service (T129196ALVAO)   11.1 (2023-04-13)
SD - Requests - Reply to requester - doesn't work with Host requester (T129215ALVAO)   11.1 (2023-04-13)
SD WA - Requests - Approving - When using Message for requester variable multiple times, only the first message is inserted (T129235ALVAO)   11.1 (2023-04-13)
AM - ExportUtil - error (Incorect syntax near the keyword 'from'), when only system columns (with @) are defined (T130229ALVAO)   11.1 (2023-04-13)
WA - Request templates - Field service - Can't search by service key words (T131039ALVAO)   11.1 (2023-04-13)
WA: Requests - Assign to me - Main solver can't take more than 1 request at the time (T131217ALVAO)   11.1 (2023-04-13)
OA/MR - Load message to existing request - if list (MsoListParagraph style) is included, it is possible to lost some data (T131416ALVAO)   11.1 (2023-04-13)
SD - Custom Notifications - Custom DateTime fields are displayed in default SQL format (mon dd yyyy hh:mi[AM|PM]) (T131475ALVAO)   11.1 (2023-04-13)
Database is not created with default server collation but with Czech_CI_AS (T131673ALVAO)   11.1 (2023-04-13)
SD WA - New request - User with only the main solver role on the service – Assign to me checkbox is disabled (T132067ALVAO)   11.1 (2023-04-13)
AM Console - in some cases, value in the tblNode.txtPath column is not computed after the object name changed (T132084ALVAO)   11.1 (2023-04-13)
SD WA - Main page - Search - Knowledge order does not respect the Display order item (T132188ALVAO)   11.1 (2023-04-13)
WA - Request - Requester that is also Subscriber can't use Unfollow request command (T132282ALVAO)   11.1 (2023-04-13)
SD - SK database - Requests - First response notification not sent (T132400ALVAO)   11.1 (2023-04-13)
AM Console - Child objects / Found objects / List of objects - moving computers with computer sets ends with error "Violation of primary key constraint PK__ftComma..." (T132439ALVAO)   11.1 (2023-04-13)
SD WA - Requests - New request - Displays message "Leave site?" when clicking on the attachment link (T132668ALVAO)   11.1 (2023-04-13)
AM Console - Objects tree - New request - Only the highest parent is linked (T132689ALVAO)   11.1 (2023-04-13)
WA - Views - Share - Can't be used with only the Asset Management license key (T132739ALVAO)   11.1 (2023-04-13)
AM Console - Tools - Lists - Definition of properties... - option "selection only" could be enabled even if "Use the list of another property" is disabled (T132925ALVAO)   11.1 (2023-04-13)
AM WA - My documents - A file with special characters in the name cannot be downloaded (T133006ALVAO)   11.1 (2023-04-13)
WA - Ticket - Email/note - Paste link from clipboard - & is replaced by & and link does not work (T133374ALVAO)   11.1 (2023-04-13)
AM WA: Print - Print document - Wrong transfer date for internal protocols (T133502ALVAO)   11.1 (2023-04-13)
WA - Object tree - Slow searching (T134030ALVAO)   11.1 (2023-04-13)
AM Console - Software - License - Cover by license... / Special instalation... - "note" field doesn't accept ENTER (T134033ALVAO)   11.1 (2023-04-13)
AM Console - Overview od licenses and instalations - licenses assigned to computers in " discarded assets" or in the "recycle bin" do not appear in the bottom table (T134049ALVAO)   11.1 (2023-04-13)
AM - Objects - Tree - New object - inconsistency in security between AM Console and WA (T134067ALVAO)   11.1 (2023-04-13)
AM - Database - Stored procedures spMoveNode/spMoveNodes - can't be called under Alvao system user id - permission denied (T134073ALVAO)   11.1 (2023-04-13)
SD WA - Select service field - Current service is not selected in the tree (T134123ALVAO)   11.1 (2023-04-13)
SD - Advanced Workflows - Automatic request creation is skipped if defined on status New when Switch to this status automatically following the first assignment to solver choice is active (T134165ALVAO)   11.1 (2023-04-13)
Alvao.API Class Library - Database.WriteColumn - incompatibilities with version 10.4 (T134446ALVAO)   11.1 (2023-04-13)
WA - New request from service catalogue - SLA on the form - Hint for SLA is not updated after SLA change (T134547ALVAO)   11.1 (2023-04-13)
AM - Configuration Management - shows the assets in the recycle bin in the menus and also in the link diagram (T134580ALVAO)   11.1 (2023-04-13)
SD WA - Knowledge base - editing a knowledge also changes the date of its creation (T134780ALVAO)   11.1 (2023-04-13)
SD - Custom notifications - variable [$TicketInfo$] - empty information in the e-mail body (T134799ALVAO)   11.1 (2023-04-13)
AM - Objects - Properties - offers values from object templates (T134855ALVAO)   11.1 (2023-04-13)
ALVAO WA: Service/Object tree - Large number of nodes on one level - Error 500 (Error during serialization or deserialization using the JSON) can be shown (T134881ALVAO)   11.1 (2023-04-13)
AM Console - shows error "InvalidExpiredRefreshToken" (T135008ALVAO)   11.1 (2023-04-13)
AM WA: Configuration management - Diagram of links - if there are two or more links between objects, only one may be drawn (T135081ALVAO)   11.1 (2023-04-13)
SD WA - New linked request form - The link cannot be created to the original request when using custom URL form for the service (T135319ALVAO)   11.1 (2023-04-13)
AM WA - Objects - Import CSV - value with more than 255 characters - Error: String or binary data would be truncated (T135551ALVAO)   11.1 (2023-04-13)
Request - Approval - Custom message template for approvers - no replacement of the OriginalMessageAttachmentList mark (T135737ALVAO)   11.1 (2023-04-13)
Request created from request template is not automatically assigned to exceptional solver (T135806ALVAO)   11.1 (2023-04-13)
WA - Requests - Multiple action - Not all selected requests are processed (T135813ALVAO)   11.1 (2023-04-13)
SD - Current news - the order of news is different on the Current news page and the Main page (T135863ALVAO)   11.1 (2023-04-13)
WA - New linked request - Copy values - Objects from the source request are not copied (T135963ALVAO)   11.1 (2023-04-13)
AM WA - My assets - The user has no assets (T136001ALVAO)   11.1 (2023-04-13)
SD Custom Apps - New request - OnTicketChanged is invoked (T136019ALVAO)   11.1 (2023-04-13)
WA - Administration - Service - Notification settings - If choice Send a custom notification is selected and checkbox for that notification is turned of - system still sends custom notification that can have empty subject and message body (T136065ALVAO)   11.1 (2023-04-13)
AM Console - Overview of licences and instalations - basic views of the top table do not show the Installations column (T136219ALVAO)   11.1 (2023-04-13)
SD - Request templates - Subquery returned more than 1 value (T136385ALVAO)   11.1 (2023-04-13)
SD - Administration - SLA - Changing SLA will not recompute request deadline (T136432ALVAO)   11.1 (2023-04-13)
AM Console - Login via Azure Active Directory - unclear error InsufficientPermissionToLogIn is shown (T136569ALVAO)   11.1 (2023-04-13)
AM WA - Object detail - Documents - Cannot show a document that was created via URL link in AM console (T136575ALVAO)   11.1 (2023-04-13)
AM - Objects - Recycle bin - emptying the bin takes a long time (T138217ALVAO)   11.1 (2023-04-13)
SD - Request - Approval event - the read/unread flag setting is not working (T138325ALVAO)   11.1 (2023-04-13)
OA/Mobile device - Request - Detail - Links/Objects/Approval tab - Table/Tiles can be loaded only once after refreshing the page (T138832ALVAO)   11.1 (2023-04-13)
SD - Ticket link in act does not use WA URL set in Alvao WebApp settings (T138933ALVAO)   11.1 (2023-04-13)
500 error "Status of the request cannot be changed because the request is under approval" after the creation of a request with assign to the solver (T139022ALVAO)   11.1 (2023-04-13)
ALVAO - Configuration check - sends unnecessary emails (T144781ALVAO)   11.1 (2023-04-13)
AM Console - Software - when removing the OEM license, the error "Either BOF or EOF is True or the current record has been deleted" (T140931ALVAO)   11.1/FIX1 (2023-05-04)
Alvao Analysis Power BI Report - First response fulfillment - Alvao System is incorrectly listed as first response author (T142336ALVAO)   11.1/FIX1 (2023-05-04)
Periodic alerts - Alert returning no rows is evaluated every 15 minutes (T143350ALVAO)   11.1/FIX2 (2023-06-01)
AM - ImportAD - Objects - Properties - attribute values of Integer8 type (timestamp) are imported as "System.__ComObject" (T140545ALVAO)   11.1/FIX2 (2023-06-01)
AM WA - Objects - Print - Person handing over/Recipient - Recipient's Location is used for both users when generated (T144011ALVAO)   11.1/FIX3 (2023-07-06)
AM Console - if AAD authentication is used, MS Defender may block AzureLogin.module due to missing digital signature (T144248ALVAO)   11.1/FIX3 (2023-07-06)
SD - Send message/Note - Error 500 - The parameters dictionary contains a null entry for parameter 'type' of non-nullable type (T145072ALVAO)   11.1/FIX3 (2023-07-06)
AM Enterprise API: Objects - Property 'hidden' does not correspond to 'Hidden object' option (T144898ALVAO)   11.1/FIX4 (2023-08-03)
AM - Import SCIM (AAD) - Folder "Objects loaded from Active Directory" is multiplied (T131609ALVAO)   11.1/FIX4 (2023-08-03)
Requests - Slow loading (T134025ALVAO)   11.1/SP1 (2023-09-14)
SD: New (linked) request form - If the user selects a service where he has no solver permission (he is only a requester), he can choose SLA and assign the request to the solver (T132232ALVAO)   11.1/SP1 (2023-09-14)
AM Console - New detection - if same computer is in the Recycle bin, new detections have a status "computer will not be detected because there are computers with a duplicate name on the network" (T144954ALVAO)   11.1/SP1 (2023-09-14)
AM Console - Detection tab - Compare to Asset Registry... - Write changes to tree - the command does not work until automatic update is enabled (T144477ALVAO)   11.1/SP1 (2023-09-14)
AM/SD - New request - Objects field - doesn't display the assets of subordinates (T143958ALVAO)   11.1/SP1 (2023-09-14)
WA - Tables - Error "The JSON request was too large to be deserialized" when trying to display all columns of the table (T148339ALVAO)   11.1/SP1 (2023-09-14)
AM - Detection - HW components are also found in a computer in the Discarded asset (T145120ALVAO)   11.1/SP1 (2023-09-14)
Alvao Service - an error "The DELETE statement conflicted with the REFERENCE constraint "FK_tblFile_FileImageId"" is displayed in the log (T146681ALVAO)   11.1/SP1 FIX5 (2023-10-05)
ImportAD - Parallel run - Error: There is already an object named '##tmp' in the database (T146714ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - SCCM Detection - Detected version of operating system doesn't contain build number (T146919ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM WA - Objects - Print - On user - Transfer date is several years in the past (T147089ALVAO)   11.1/SP1 FIX5 (2023-10-05)
AM - Power BI report - Software usage - shows records with the date "1899-12-30" in the column "Last run" (T149554ALVAO)   11.1/SP1 FIX7 (2023-12-07)
WA - User - Settings - Settings backup - Not visible with only AM license key (T150413ALVAO)   11.1/SP1 FIX7 (2023-12-07)
AM - Object - Print - Execution Timeout Expired (T150732ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - New request - Non-registered user - If the Name and Surname field is not filled, all values are lost (T151224ALVAO)   11.1/SP1 FIX7 (2023-12-07)
SD - Custom forms - Date and Datetime fields may not be possible to select (T152377ALVAO)   11.1/SP1 FIX8 (2024-01-04)
WA - Approval - Custom notification - Bit value is represented as 0/1 and not as No/Yes (T152106ALVAO)   11.1/SP1 FIX9 (2024-02-01)
Send or load an e-mail to the Service Desk - Mail message can lose some of the formatted styles (T152233ALVAO)   11.2 (2024-04-11)
SD - New request - Default value of Priority field is not set according to Impact and Urgency (T152594ALVAO)   11.2 (2024-04-11)
WA - Chrome may incorrectly propose to translate web from different language (T152607ALVAO)   11.2 (2024-04-11)
WA - Various pages - New - Entity detail is not shown if the entity doesn't fit into the number of displayed items in table/tree (T154311ALVAO)   11.2 (2024-04-11)
MS Entra - User provisioning (SCIM) - Attribute Office location is mapped to Other contact attribute (T154480ALVAO)   11.2 (2024-04-11)
WA - Ticket - Communication - Requester does not see approval results that he approved (T154712ALVAO)   11.2 (2024-04-11)
AM WA - Object tables - "date" values may show a different date than on the Properties tab (T155171ALVAO)   11.2 (2024-04-11)
AM - EHF - Print - Sign method via web - Custom notification template - Not sending notifications when special characters are in the subject (T151235ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Administrator can see hidden objects in the tree and in the search results (T145309ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Import from CSV - error "Subquery returned more than 1 value" (T151520ALVAO)   11.2 (2024-04-11)
DatabaseDeploy (ServerSetup) - create/upgrade database ends with an error "invalid object name vLastEvaluatedSwDetect" (T151634ALVAO)   11.2 (2024-04-11)
AM WA - Objects - Properties - Numerical properties can't be set to empty value (T150543ALVAO)   11.2 (2024-04-11)
SD - Request - Reopen - Any Guest can reopen request created by other Guests (T142929ALVAO)   11.2 (2024-04-11)
ServerSetup - Installation location - Missing IIS installation - Unknown error (0x80005000) (T46046ALVAO)   11.2 (2024-04-11)
SD - New ticket - .mht attachment - error 500 (T155925ALVAO)   11.2/FIX1 (2024-05-16)
ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)   11.2/FIX1 (2024-05-16)
User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)   11.2/FIX2 (2024-06-06)
Alvao Service - an error "SwLib WS responded with code 0" is shown in the log (T160097ALVAO)   11.2/FIX3 (2024-07-04)
WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)   11.2/SP1 (2024-09-12)
CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)   -
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)   -
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)   -
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)   -
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)   -
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

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