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Known Issues


This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

IssueFix planned for release
SD – Request – Resolve – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim (T126374ALVAO)   11.0/SP1 (2022-09-15)
SD – Request – Begin approval – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim (T126375ALVAO)   11.0/SP1 (2022-09-15)
SD – Request – Reopen – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim (T126485ALVAO)   11.0/SP1 (2022-09-15)
SD – Request – Assign – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim (T126806ALVAO)   11.0/SP1 (2022-09-15)
WA - Administration - Users/Services - Users with disabled account draw license (T127769ALVAO)   11.0/SP1 (2022-09-15)
WA - Requests - SLA is not paused after configuration changes (T128267ALVAO)   11.0/SP1 (2022-09-15)
SD - Request - Status - cannot change to the target status that has required fields defined in process (T128367ALVAO)   11.0/SP1 (2022-09-15)
WA/SD WS – Timeout after confirrming various actions – Notifications are not send (T129218ALVAO)   11.0/SP1 (2022-09-15)
AM Console – Licenses – Error occures while assigning more licenses than you own with license type Floating/Unlimited volume license (T129248ALVAO)   11.0/SP1 (2022-09-15)
AM - Objects - Print - Asset Card - when printing multiple objects, the individual asset cards are not on new pages (T129374ALVAO)   11.0/SP1 (2022-09-15)
AM – Objects – Print – Internal cumulative protocol is not attached to child objects (T129546ALVAO)   11.0/SP1 (2022-09-15)
SD - Advanced Workflows - Automatic request creation in Resolved/Closed status doesn't work properly (T129723ALVAO)   11.0/SP1 FIX5 (2022-10-6)
WA - New user gets error "500 - Data at the root level is invalid." when viewing grids (T129246ALVAO)   11.1
Database upgrade takes a long time (T103405ALVAO)   -
SD - Request Tables - Views - the displayed custom columns of users, organizations, services, and SLAs can disappear from the view (T106198ALVAO)   -

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

IssueFix planned for release
SD - Communication tab - Multiple attachments not showing correctly in starting act (T125034ALVAO)   11.0/SP1 (2022-09-15)
SD - Custom form - ColumnsControl - multiline string items - check of maximum input length works badly (T125077ALVAO)   11.0/SP1 (2022-09-15)
WA – Administration – SD – Opening hours and Intervals – Error 500 timeout / First response reaction time is computed incorrectly (T127167ALVAO)   11.0/SP1 (2022-09-15)
WA – Administration – SD – Services – Table view – Display column View in the Service Catalogue – Cannot implicitly convert type int to bool (T127332ALVAO)   11.0/SP1 (2022-09-15)
AM Console – Object – Child objects – Date fields showing time part (T127346ALVAO)   11.0/SP1 (2022-09-15)
AM - Import CSV - The numeric sequence for computer set is ignored when importing computer (T127497ALVAO)   11.0/SP1 (2022-09-15)
Alvao ServerSetup - New server installation - Web applications - Wrong authentication settings (T127738ALVAO)   11.0/SP1 (2022-09-15)
WA – Administration – SD – Services – Table view – Selecting 2 services can in fact select only 1 (T127782ALVAO)   11.0/SP1 (2022-09-15)
SD – New request – Service field – FTS enabled – If the first symbol is a special symbol like " and requester is typing slowly – Error 'Null or empty full text predicate' (T127983ALVAO)   11.0/SP1 (2022-09-15)
AM - ImportAD - Objects - Properties - imported empty "date" value is displayed as "01. 01. 1900" (T128364ALVAO)   11.0/SP1 (2022-09-15)
WA - Browser back button - infinite loading (T128398ALVAO)   11.0/SP1 (2022-09-15)
SD - Query - Request2Csy/Deu/Enu - shows request for all requester roles (T128875ALVAO)   11.0/SP1 (2022-09-15)
OA – New request – User with only the role Request reporter on the selected service – after request is created, error 403 is returned (T129522ALVAO)   11.0/SP1 (2022-09-15)
SD - Advanced Workflows - Automatic request creation can't be easily set on Closed status (T129729ALVAO)   11.0/SP1 FIX5 (2022-10-6)
AM Enterprise API - Asset check - Asset detail ID is ignored (T129827ALVAO)   11.0/SP1 FIX5 (2022-10-6)
SD - Request - Approving won't start when the request would be approved automatically by the requester (T129042ALVAO)   11.1
SD WA - Requests - New request - Selecting a service may leads to expanding the Assign section (T129185ALVAO)   11.1
WA - Request templates - SLA disappears from template and scheduled requests are not created if the SLA is removed from the service (T129196ALVAO)   11.1
SD - Requests - Reply to requester - doesn't work with Host requester (T129215ALVAO)   11.1
SD WA - Requests - Approving - When using Message for requester variable multiple times, only the first message is inserted (T129235ALVAO)   11.1
AM - Print - By an electronic pen - Date in protocol is not filled in (T128411ALVAO)   11.1
SD - Request - Reopen by requester through an e-mail - Doesn't work when the requester is also member of solver team (T128503ALVAO)   11.1
SD WA - Requests displayed multiple times in table (T125084ALVAO)   11.1
SD WA - Request - Communication - Links with target _blank does not open new tab or window (T125344ALVAO)   11.1
SD WA - Requests - Detailed log - Wrong order of notification of created request (T126230ALVAO)   11.1
SD - New request - Custom form - data field added via DateTimeField behaves unexpectedly (T124076ALVAO)   11.1
WA - Searching in Object tree sometimes doesn't work (T124082ALVAO)   11.1
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
OA - Content is rendered outside the taskbar (T115357ALVAO)   -
WA - Tables - Views - Duplication of views and other unwanted behavior may occur (T121220ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

 

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