SD - Communication tab - Multiple attachments not showing correctly in starting act
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
Act with multiple attachments which can not fit into one row (overflow) is not displayed correctly.
Cause
Programming mistake in ALVAO.
Solution
Fixed in release 11.0.2043 - 11.0/SP1 (2022-09-15)
Workaround
To view all attachments, you can close starting act and open it again. Then the attachments will show correctly.
Steps to reproduce this behavior
Create a ticket with multiple attachments (>5)
Assign ticket to solver, which creates new system act.
Open new ticket in right pane.
Starting act with attachments is not displayed correctly - atachments are not broken into multiple rows.
Attachments
Issue number
T125034ALVAO