SD WA - Request - Communication - Links with target _blank does not open new tab or window

This article is about product releases

ALVAO Service Desk 10.2 and higher

Symptoms

Click on HTML link with target set to value _blank does not open new tab or browser window. Target attribute of all links in request communication is set to value _parent.

Cause

All links are converted to be opened in _parent window.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Hold CTRL key to open link in new window or use command "Open link in new tab" from context menu.

Steps to reproduce this behavior

Create or edit message of request and set the target attribute of HTML link in CK Editor to value _blank.

Issue number

T125344ALVAO

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