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WA – Requests – Bulk move to another service – Service field – Value cannot be null or empty. Param name: contentPath

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

After an user click on the Service field suggestion-box, he gets an error stating: Value cannot be null or empty. Param name: contentPath.
Problem is with the EMPTY string in the value of database column sHdSectionNewHdTicketUrl (table tHdSection), there either must be some value that is not empty string or NULL.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.1154 - 11.0/FIX2 (2022-06-02)

Workaround

One or more services in the customer catalogue has enabled the option for Custom form with EMPTY path to this custom form in that service settings.
Can be fixed with SQL query... table tHdSection, column sHdSectionNewHdTicketUrl. Search for EMPTY string value and set the value to NULL.

Steps to reproduce this behavior

Bulk move between services,

Attachments

Issue number

T125464ALVAO

 

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