SD – Request – Reopen – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
If two or more request reopens are started simultaneously – one is deadlocked on locked resource.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.2043 - 11.0/SP1 (2022-09-15)
Workaround
If necessary, please contact us in reagrd of this issue and we will assist with applying fixes in your database procedures and indexes.
Steps to reproduce this behavior
Attachments
Issue number
T126485ALVAO