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SD – Request – Reopen – Transaction (Process ID) was deadlocked on lock resources with another process and has been chosen as the deadlock victim

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

If two or more request reopens are started simultaneously – one is deadlocked on locked resource.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.2043 - 11.0/SP1 (2022-09-15)

Workaround

If necessary, please contact us in reagrd of this issue and we will assist with applying fixes in your database procedures and indexes.

Steps to reproduce this behavior

Attachments

Issue number

T126485ALVAO

 

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