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WA – SD – New request from Service Catalogue – Error 500 Object reference not set to an instance of an object – process has custom field type bit defined on the tHdTicketCust table

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Only in version Alvao 11.0 FIX1.
Error with API call: Alvao.API.Common.Repository.Implementaion.CustomItemRepository.UpdateValues

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.1154 - 11.0/FIX2 (2022-06-02)

Workaround

Disable custom field type bit on the process where request creation is not working on the target service (using that process).
Or if possible, create requests from Operator/Main solver new request form.

Steps to reproduce this behavior

Define custom field type bit on the tHdTicketCust table and assign it to a process.
Assign this process to some service and try to create request from the Service Catalogue.

Attachments

Issue number

T127081ALVAO

 

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