MR - The email is marked as read or deleted, but is not loaded into the request log nor new request is created.

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

The email is marked as read or deleted, but is not loaded into the request log nor new request is created. This issue only occurs if the Custom Apps WebService address is not specified.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.1154 - 11.0/FIX2 (2022-06-02)

Workaround

Install Custom Apps WebService and specify its address in system settings. https://doc.alvao.com/en/11.0/list-of-windows/alvao-webapp/administration/settings/web-services

Issue number

T127207ALVAO

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