WA – Administration – SD – Services – Table view – Selecting 2 services can in fact select only 1
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Click on the second row will (not):
a) change commands
b) close detail of first selected service (if was shown)
c) if some command is activated from the menu... it will show information from the first one selected service
d) no multiple-selection fields for formular options are shown
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.2043 - 11.0/SP1 (2022-09-15)
Workaround
Reselect the second one, or select more than 2.
After that, selection is fixed and correct commands are shown.
Steps to reproduce this behavior
Select 2 rows from the services table.
Attachments
Issue number
T127782ALVAO