SD – New request – Service field – FTS enabled – If the first symbol is a special symbol like " and requester is typing slowly – Error 'Null or empty full text predicate'
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Typing special symbol to Service field.
Null or empty full text predicate.
Special symbols are eliminated, but FTS is expecting at lease one character.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.2043 - 11.0/SP1 (2022-09-15)
Workaround
Use the modified function from the attached script.
Type more than 1 special symbol.
Steps to reproduce this behavior
Enable FTS on the SQL sever.
Type ".
Issue number
T127983ALVAO