WA – Request – Send message – Users with only the Follower role on the request can't send messages
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
User with the Follower role on the request can't Send messages if that is this only role on that particular request.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.1264 - 11.0/FIX4 (2022-08-04)
Workaround
For Follower – assigned him some other role on that service.
Steps to reproduce this behavior
Attachments
Issue number
T128779ALVAO