WA – Request – Send message – Users with only the Requester role on the request see fields To and From
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Requester see fields that he should not.
Even if he fill-in these fields, message is correctly sended to the service e-mail.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.1264 - 11.0/FIX4 (2022-08-04)
Workaround
If he also has the role of request participant, he does not see these fields.
Steps to reproduce this behavior
User with only the requester role on the request.
Attachments
Issue number
T128780ALVAO