SD - Request - Approving won't start when the request would be approved automatically by the requester

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

Approving won't start when the request would be approved automatically by the requester. There is no message in the request log, no e-mail notification to the solver and the request is not transited to next status after approving.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Move to next status manually and let solver know what happened.

Steps to reproduce this behavior

Proces has approving status with automatic start by scheme with approving by manager.
Requester has his manager out of office and he is also his substitute. So he is the approver now.
When request goes to the approving state, nothing seems to happen.

Issue number

T129042ALVAO

Did not find what you were looking for? Ask our technical support team.