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SD - Requests - Reply to requester - doesn't work with Host requester

This article is about product releases

ALVAO Service Desk 10.3 and higher

Symptoms

Reply to requester replies to mail of user which created request.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Add the requester's e-mail manually.

Steps to reproduce this behavior

Attachments

Issue number

T129215ALVAO

 

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