SD WA - Requests - Approving - When using Message for requester variable multiple times, only the first message is inserted

This article is about product releases

ALVAO Service Desk 10.2 and higher

Symptoms

If the approval is automatically started with the Message for requester variable in the template when going to the Resolved state, everything works correctly the first time. If approval is denied and the process is restarted, the next time approval is performed, the Message for requester value from the first state transition is inserted into the notification instead of the current one.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Issue number

T129235ALVAO

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