SD - Advanced Workflows - Automatic request creation in Resolved/Closed status doesn't work properly

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

When is automatic request creation set in Resolved status, no request is created after resolving a request.
When is automatic request creation set in Closed status, two duplicate requests are created after resolving a request.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.2092 - 11.0/SP1 FIX5 (2022-10-06)

Workaround

Disable automatic transiting to Closed status on Resolved status.

Steps to reproduce this behavior

Resolved status has to have enabled automatic transiting to Closed status.

Issue number

T129723ALVAO

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