WA - Request templates - Field service - Can't search by service key words
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
WA – Ticket templates – Can't find any services by their keywords.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
Set up keywords on the service.
Attachments
Issue number
T131039ALVAO