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WA: Requests - Assign to me - Main solver can't take more than 1 request at the time

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

User has only the main solver role on the service.
He wants to take more than one request for solving.
He can't because command is missing.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Assign solver role to this user too.

Steps to reproduce this behavior

User has only the main solver role on the service.

Attachments

Issue number

T131217ALVAO

 

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