OA/MR - Load message to existing request - if list (MsoListParagraph style) is included, it is possible to lost some data
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Example, original message included:
- Lorem ipsum 1
- Sublorem ipsum 1
- Sublorem ipsum 2
- Sublorem ipsum 3
- Lorem ipsum 2
Some text that will vanish in some cases.
- Lorem ipsum 3
Some text that will vanish in some cases.
Loaded message in SD:
- Lorem ipsum 1
- Sublorem ipsum 1
- Sublorem ipsum 2
- Sublorem ipsum 3
- Lorem ipsum 2
- Lorem ipsum 3
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
Message has included list with MsoListParagraph style.
Attachments
Issue number
T131416ALVAO