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SD WA - New request - User with only the main solver role on the service – Assign to me checkbox is disabled

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

User with only the main solver role on the service can't use Assign to me checkbox because it is disabled

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Assign solver role to this user too.
Or choose this user from the Assign choice.

Steps to reproduce this behavior

Assign only the main solver role to this user on the service.

Attachments

Issue number

T132067ALVAO

 

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