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SD WA - Main page - Search - Knowledge order does not respect the Display order item

This article is about product releases

ALVAO Service Desk 10.3 and higher

Symptoms

When searching on the Main page, the knowledge item Display order is not respected. The knowledge is sorted alphabetically. Elsewhere in the application, the item is respected.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

Attachments

Issue number

T132188ALVAO

 

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