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SD: New (linked) request form - If the user selects a service where he has no solver permission (he is only a requester), he can choose SLA and assign the request to the solver

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

The user can set request fields (SLA, solver) at the request which is in the service where he does not have the solver permission.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.2039 - 11.1/SP1 (2023-09-14)

Workaround

-

Steps to reproduce this behavior

Set the solver role for the user to service A Set only the SLA for the same user to the service B Choose service B via the "New request" or "New linked request" form

Attachments

Issue number

T132232ALVAO

 

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