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WA - Ticket - Email/note - Paste link from clipboard - & is replaced by & and link does not work

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Link contains & instead of & and does not work.

Cause

The cause is a bug in CKEditor component, more info at: https://github.com/ckeditor/ckeditor4/pull/4910

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Copy link directly from a web page.

Steps to reproduce this behavior

  1. In browser use Copy link command at some link
  2. Paste link into email/note

Attachments

Issue number

T133374ALVAO

 

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