SD - Request - Return to the main solver - Error 500 (String or binary data would be truncated in table 'Alvao.dbo.tAct', column 'sActTo'...)
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
Error 500 shows up when returning to the main solver. It can happen even while moving the request to another service and the solver is removed.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.2458 - 11.0/SP1 FIX8 (2023-01-05)
Workaround
Not needed. The operation itself is completed. There is only no event in the request log.
Steps to reproduce this behavior
Have a lot of main solvers. Their concatenated names and e-mails must exceed 2048 characters.
Attachments
Issue number
T134217ALVAO