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SD - SLA Alerts - When missing, the default SLA Alerts are created by every database upgrade

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

When are some of the default SLA alerts missing during upgrade (e.g. to 11.0 SP1), they are created again.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Delete those alerts again.

Steps to reproduce this behavior

Remove some of the default SLA alerts on ALVAO 11.0. Then upgrade to ALVAO 11.0 SP1.

Attachments

Issue number

T134614ALVAO

 

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