SD - Request - Approval - Multi-step approval incorrectly triggers additional steps

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

If there are multiple approval steps with a custom form. The other approval steps are not run correctly and only the custom form from the first step is run.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.2458 - 11.0/SP1 FIX8 (2023-01-05)

Workaround

Edit URL manually

Steps to reproduce this behavior

A multi-step approval scheme where each step has its own custom form.

Issue number

T134876ALVAO

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