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AM Console - Detections tab - shows error: Operation is not allowed when the object is closed (Webservice) or infinite loading indicator (DB)

This article is about product releases

This issue is only in ALVAO Asset Management 11.0/SP1 FIX7

Symptoms

  • Object security is enabled
  • Logged in user is not an Asset Management Administrator
This error has different symptoms depending on the type of AM Console connection:
  1. Direct database connection - the Detection tab does not display any data, it only displays an infinite loading indicator.
  2. Connected via Webservice - the Detection tab shows and error: "Operation is not allowed when the object is closed".

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.0.2458 - 11.0/SP1 FIX8 (2023-01-05)

Workaround

There is a ZIP attached to the article, unzip it into the AM Console installation folder and overwrite the older EXE file.

Steps to reproduce this behavior

Attachments

Issue number

T135075ALVAO

 

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