AM Console - Detections tab - shows error: Operation is not allowed when the object is closed (Webservice) or infinite loading indicator (DB)
This article is about product releases
This issue is only in ALVAO Asset Management 11.0/SP1 FIX7
Symptoms
- Object security is enabled
- Logged in user is not an Asset Management Administrator
This error has different symptoms depending on the type of AM Console connection:
- Direct database connection - the Detection tab does not display any data, it only displays an infinite loading indicator.
- Connected via Webservice - the Detection tab shows and error: "Operation is not allowed when the object is closed".
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.0.2458 - 11.0/SP1 FIX8 (2023-01-05)
Workaround
There is a ZIP attached to the article, unzip it into the AM Console installation folder and overwrite the older EXE file.
Steps to reproduce this behavior
Issue number
T135075ALVAO