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The fourth level of numbered list in email from Outlook is badly formatted

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

When an email from Outlook contains multiple levels of a numbered list, the fourth level is not indented appropriately.

Cause

The cause is an unusual HTML formatting used by Outlook when text contains multiple levels of numbered lists.

Solution

-

Workaround

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Steps to reproduce this behavior

Attachments

Issue number

T135565ALVAO

 

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