Skip Navigation LinksALVAO 11.0Known Issues Skip Navigation Links.


Request - Approval - Custom message template for approvers - no replacement of the OriginalMessageAttachmentList mark

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

OriginalMessageAttachments is always empty.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

-

Steps to reproduce this behavior

Add OriginalMessageAttachments to custom message template for approvers.

Attachments

Issue number

T135737ALVAO

 

Did not find what you were looking for? Ask our technical support team.