Request - Approval - Custom message template for approvers - no replacement of the OriginalMessageAttachmentList mark
This article is about product releases
ALVAO Service Desk 10.4 and higher
Symptoms
OriginalMessageAttachments is always empty.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1096 - 11.1 (2023-04-13)
Workaround
-
Steps to reproduce this behavior
Add OriginalMessageAttachments to custom message template for approvers.
Attachments
Issue number
T135737ALVAO