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WA - Requests - Multiple action - Not all selected requests are processed

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Selected requests in the table: 500
The form displays the number of selected requests, for example 200.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.1096 - 11.1 (2023-04-13)

Workaround

Run this action multiple times.
In most cases, error is just in the fact that there is a limit to how many requests can be processed at given time.

Steps to reproduce this behavior

Select several hundred requests.

Attachments

Issue number

T135813ALVAO

 

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