SD - Requests - SLA alerts for solver group are sent to every member of every solver group within the service
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
SLA alerts for solver group are sent to every member of every solver group within the service.
Cause
The cause is an error in ALVAO products.
Solution
Fixed in release 11.1.2039 - 11.1/SP1 (2023-09-14)
Workaround
-
Steps to reproduce this behavior
- Service has multiple solver groups.
- SLA has an alert rule. Recipients are members of solver group.
- A request is created in that service with that SLA.
- The request is assigned to a solver group. Solver remains empty.
- When the alert is sent, it is sent to every solver of every solver group within the service.
Issue number
T140820ALVAO