Alvao Analysis Power BI Report - First response fulfillment - Alvao System is incorrectly listed as first response author
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Alvao System is incorrectly listed as first response author.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.1287 - 11.1/FIX1 (2023-05-04)
Workaround
Fixed report is available to download at https://www.alvao.com/en/download/alvao-11-1/.
Steps to reproduce this behavior
Process - State - enabled option Send notification to requester when moving to this status
Move ticket to that state
Attachments
Issue number
T142336ALVAO