SD - Request - Reopen - Any Guest can reopen request created by other Guests
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
Any host can reopen request created by any host.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1134 - 11.2 (2024-04-11)
Workaround
-
Steps to reproduce this behavior
Host 1 is a requester of some request.
Solver resolved this request.
After some time Host 2 that is from the same organisation writes an e-mail to this request.
System will automatically reopen this request, because all requesters are same entity.
Attachments
Issue number
T142929ALVAO