ALVAO for Outlook (from AppSource) – Digitally signed e-mail – Can't create new request from this message or save it to the request log
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Digitally signed e-mail can't be processed through this add-in.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.1.2214 - 11.1/SP1 FIX7 (2023-12-07)
Workaround
Old add-in (from MSI) can process this e-mail.
Steps to reproduce this behavior
Attachments
Issue number
T150182ALVAO