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ALVAO for Outlook (from AppSource) – Digitally signed e-mail – Can't create new request from this message or save it to the request log

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

Digitally signed e-mail can't be processed through this add-in.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.2214 - 11.1/SP1 FIX7 (2023-12-07)

Workaround

Old add-in (from MSI) can process this e-mail.

Steps to reproduce this behavior

Attachments

Issue number

T150182ALVAO

 

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