SD WA - New request - Error 500 - Deadlock or Timeout expired

This article is about product releases

ALVAO Service Desk 10.0 and higher

User gets error 500 when submiting a new request.

The cause is a bug in ALVAO products but mostly a coincidence (concurrence with another running transaction).

Fixed in release 11.2.1134 - ALVAO 11.2

Send the form again.
To reduce the risk of deadlocks, run the script in the attachment on your ALVAO database.

T152032ALVAO

Did not find what you were looking for? Ask our technical support team.