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OA - Recent communication with sender - Error 500 - Deadlock or Timeout expired

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

User gets error 500 in Outlook AddIn panel, when e-mail without a request tag is selected.

Cause

The cause is a bug in ALVAO products but mostly a coincidence (concurrence with another running transaction).

Solution

Fixed in release 11.1.2270 - 11.1/SP1 FIX8 (2024-01-04)

Workaround

Use the refresh button or click on the e-mail again.

Steps to reproduce this behavior

Attachments

Issue number

T152036ALVAO

 

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