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SD - Custom forms - Date and Datetime fields may not be possible to select

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

It can happen that on the form itself the Date or Datetime item is wrongly indented and the click is prevented by the item below it. This only happens when the screen is minimized (e.g. in a popup window).

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.2270 - 11.1/SP1 FIX8 (2024-01-04)

Workaround

Maximize the window size.

Steps to reproduce this behavior

Attachments

Issue number

T152377ALVAO

 

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