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AM Console - License registry - Edit - License items - Add/Edit - an error "Query timeout expired" is shown

This article is about product releases

ALVAO Asset Management 10.0 and higher

Symptoms

The logged-in user is not an Asset Management Administrator. Object security is enabled. The license is of a different type than "per user". The error appears after switching to the "License Items" tab, or when the user types some text in the "Computer" field.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.1.2324 - 11.1/SP1 FIX9 (2024-02-01)

Workaround

Try selecting the computer using the [...] button next to the "Computer" field.

Steps to reproduce this behavior

Attachments

Issue number

T153507ALVAO

 

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