Tickets - Ticket - Approval: Current status is removed - Errors can occur

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

There are some cases then ticket can't be moved to a different service or status can't be changed or approval can't begin.
All these sympthoms have the same problem core – ticket is in the removed status.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 11.3/RTM (2025-04-10)

Workaround

There is no easy fix.
The best you can do is to restore this status through database.

There are other means like manually remove approval Id from the ticket but that will keep some data in the database.

Steps to reproduce this behavior

Ticket is in the removed status.
This status had approval set.

Issue number

T162210ALVAO

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