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SD Enterprise API: tickets/{ID}/log - GET - Value of toPersonId can be NULL (WA actions Assign and Send message)

This article is about product releases

ALVAO Service Desk Enterprise 11.0 and higher

Symptoms

Expected value is that of a user to whom these events (notes) in the ticket's log are sent.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 25.1/RTM (2025-04-10)

Workaround

-

Issue number

T171233ALVAO