Tickets - New ticket: Signature - Type Group - Is inserted to all users without personal or service signature
This article is about product releases
ALVAO Service Desk 10.3 and higher
Symptoms
Group signatures should be inserted only by the service team members (Manager, Main solver, Solver).
Signature is wrongly inserted to any user of selected services who didn't set it's own signature.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 25.1/RTM (2025-04-10)
Workaround
Do not use group signatures.
Steps to reproduce this behavior
Attachments
Issue number
T172673ALVAO