SD/AM Enterprise API: MS Entra authentication - sporadic 401 unauthorized
This article is about product releases
ALVAO Asset Management Enterprise API,ALVAO Service Desk Enterprise API,ALVAO for Outlook,ALVAO for Teams,ALVAO Asset Management,ALVAO Service Desk 11.0 and higher
Symptoms
Enterprise API sporadically returns 401 Unauthorized to request authenticated with MS Entra token.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.3507 - 11.2/SP1 FIX11 (2025-04-03)
Workaround
Restart AlvaoRestApi application or temporarily use basic authentication.
Steps to reproduce this behavior
Attachments
Issue number
T173494ALVAO