Tickets - Ticket - Approve or Reject: Approval by schema - Step direct manager or top manager - User without any manager - Approval is not skipped and no approver is set
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Approval by schema - step manager (any kind) - When a user without any manager (he is top manager) starts approval - this step should be skipped because there is no approver that could approve this ticket.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 25.2/RTM (2025-07-03)
Workaround
-
Steps to reproduce this behavior
Attachments
Issue number
T176646ALVAO