Tickets - New ticket: Requested for another user field and Objects field - Objects are not suggested by changed value in the Requested for another user field

This article is about product releases

ALVAO Service Desk 10.4 and higher

Symptoms

Expected behavior: Objects are suggested using value in the Requested for another user field and not in the Requester field if checkbox is checked.
Priority: Requested for another user > Requester.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 25.3 RTM (code freeze 2025-08-25; 2025-09-25)

Workaround

If necessary and possible, swap values between Requester and Requested for another user fields.

Steps to reproduce this behavior

Change value in the Requested for another user field.

Issue number

T178538ALVAO

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