Administration - Service Desk - Services - Export - Import of services: Importing already imported services with new custom fields will not import those new custom fields
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Importing service catalog with new custom fields (for ticket or process).
Import process states that there is nothing new to import.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 26.1 RTM (code freeze 2026-01-05; 2026-02-05)
Workaround
Import service catalog to some service subtree where services from this import does not exist.
What also should work: rename existing service.
Steps to reproduce this behavior
Import is done on the same service catalog level where services from import already exists.
Attachments
Issue number
T187224ALVAO