Administration - Service Desk - Services: Shortcut - Can show all unnecessary fields
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
If the service is set up as a shortcut and the target service is removed during editing and the form is confirmed, all unnecessary fields related to the standard service will be displayed.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 26.2 (code freeze 2026-03-30; 2026-04-30)
Workaround
-
Steps to reproduce this behavior
Attachments
Issue number
T192747ALVAO