Alvao Service - Sending messages: Mail messages are not sent and Tenant Diagnostics Log is overflowed with errors
This article is about product releases
ALVAO Asset Management, ALVAO Service Desk 11.0 and higher
Symptoms
Alvao service is not sending emails from ALVAO.
This can happen when you change your Ountbounding emails settings from SMTP to GRAPH API or when you change your Azure application registration.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release ALVAO 26.3 Patch (2026-08-27)
Workaround
Restart Alvao Service.
Steps to reproduce this behavior
Your ALVAO instance generates hundreds of emails per hour and for some time there was an error in the configuration of Outbounding emails (secret expired, etc.).
These emails cannot be delivered correctly to the recipients even after correcting the settings.
Attachments
Issue number
T198025ALVAO