SD - Ticket - Approval - Message for approver - Formating issues of original message
This article is about product releases
ALVAO Service Desk 10.0 and higher
Symptoms
The message for the approver contains many unexpected new lines, caused by the original message being incorrectly formatted. The original message is displayed correctly.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release ALVAO 26.4 Patch (Q4 2026)
Workaround
-
Steps to reproduce this behavior
Create a new ticket via email with a signature formatted using HTML tables.
Attachments
Issue number
T205661ALVAO