ALVAO Advanced Workflows

This extension module can automatically create linked (e.g. child) requests when a new request is created or when a request transitions to a certain status. Set up the functionality in WebApp - Administration - Service Desk - Processes - Edit - Solving process - <New/edit specific state> - Behavior - Automatic Request Creation.

Next, in WebApp - Administration - Service Desk - Processes - Edit - Solving process - <New/edit specific state> - Behavior - Forward the request to the resolution group, you can set the request to be automatically forwarded to the preconfigured resolution group when the request enters that process status.

Technical requirements

ALVAO Service Desk

Module installation and activation

The module must be activated with an activation key, which you can obtain from your Alvao system supplier. In WebApp - Administration - License, select Insert Activation Key and enter the activation key.

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